Shipping policy

Wordy Wines aims to fulfil orders within 48 hours.  Orders received on a weekend will be fulfilled on a Monday.

We ship our parcels using a third-party courier service. A tracking reference will be provided to you upon fulfilment so that you can track the progress of your delivery.

Shipping charges are calculated at checkout and are determined by distance to travel and weight. 

We do not currently ship overseas.

Wordy Wines is not responsible for the handling, transport and delivery of your product(s) from the time they are lodged with the shipping provider.  If, however, your items arrive damaged, please contact us in the first instance to see if we can liaise with the transport agent to arrange a suitable outcome.

Wordy Wines is not responsible for transport delays due to public holidays, weather or courier errors and issues.  We are not responsible for lost or stolen packages or packages delayed in transit but in this instance, will do everything we can to assist track down your parcel.

If you have any issues with the delivery of your order, please contact our support team here.